Business View FAQs

This page contains Frequently Asked Questions related to Google Business Views.  If you have any other questions about contacting a Trusted Photographer or arranging a photo shoot for your business, please contact us.

Business Photos

What Are Trusted Photographers?

Google Trusted Photographers are trained to take high-quality still photographs that are then “stitched” into 360-degree views using panoramic camera technology. These Trusted Photographers are independent contractors who have been trained and certified by Google to produce high quality panoramic images.

 

What doTrusted Photographers do that I can’t do myself?

Trusted Photographers are trained to take high quality photos of building interiors, accommodating for common challenges such as low lighting and tight spaces.

The photographers are also certified to take pictures using fisheye lenses and rotating camera turrets (mounted on tripods) that, once uploaded to Google’s processing pipelines by photographers, will be transformed into 360-degree panoramic imagery and a walk through of your business.

Once photographers upload the pictures from their cameras, Google’s processing pipelines use sophisticated image stitching, HDR, image matching and other technologies to produce these panoramic walkthroughs.

Where are Trusted Photographers currently active?

Trusted Photographers are scheduling photo shoots with business owners in a limited number of cities in the U.S., Australia, New Zealand, France, Ireland, Netherlands, Canada, and the UK. Even if we aren’t currently active in your area, you can always upload your own photos via Google+ Local.

Are there any restrictions on what type of businesses can participate?

Currently,  legal, medical, corporate, religious or large chain establishments are not able to user Business sPhotos

How much will it cost to get my business photographed?

Because Trusted Photographers are not employees or affiliated with Google, they decide how much to charge for their services. Trusted Photographers are exected to offer their services at a fair market value, and you may negotiate with them to come to an acceptable price for the service.

Prior to any photo shoot, the Trusted photographers will present a Service Agreement, specifying their services, for your acceptance. The agreement also spells out (among other things) that, in return for your payment to the Trusted Photographer, you will own the images that have been taken.

How can I coordinate a photo shoot?

First, review the list of Trusted Photographers to see if there is one in your city, and contact them directly to schedule a photo shoot.

How long will the photo shoot take?

In most cases, a photo shoot will take about an hour or two, but this varies depending on the size of your business.

What do I need to do to prepare my business ahead of the photo shoot?

You are showing off your business to the world, so it is a good idea to ensure it is clean and tidy things up prior to the photography session, but remember that the aim of the photographs is to show customers what they would expect to see if they visited your business on a normal day.

Which areas of my businesses will be photographed?

Photo shoots will include the main customer-facing areas of your business. You can work with the photographer to determine what areas of your businesses you would like to highlight, or even exclude from the shoot. Once again, the goal of the photographs is to show customers what they would expect to see if they visited your business on a normal day.

Will the photo shoot disrupt my business operations?

We know you’re running a business, and that’s why photo shoots are designed to be as non-disruptive as possible.

Trusted Photographers will work around your schedule to ensure that photos are taken at a convenient time for you and your business. Photo shoots do not require any sort of special equipment, lighting, or setup, so you are free to stay open.

Although photo shoots are non-disruptive and should not interfere with your normal business operations, it’s a good idea to let your customers know photography is in process and to avoid being in view of the camera, whenever possible.

Will people be included in the photo shoot?

Because  the focus of the photos is on the inside of your business, the aim is to have as few people in the shots as possible.

During the shoot, photographers may put up a sign and alert customers and employees about to be photographed.

As the business owner it would be your responsibility to notify your employees and customers that the photo shoot is taking place.

Can I embed these images on my business website?

Yes, it is a good idea to share the walk-through experience of your business with your customers.

To embed the 360-degree panoramas on your website, simply find the HTML snippet from a good point of view of the panoramic imagery on Google Maps, click on the “Link” button , click “customize and preview embedded map,” and then copy and paste the HTML to embed in your website.

If you’re looking for even more customizability with your images, check out the Google Maps API.

Can I have a repeat photo shoot?

Yes, you are welcome to engage with a Trusted Photographer and coordinate a repeat shoot as often as you’d like, but it is up to the individual Trusted Photographer to decide the cost.

Many businesses who have recently renovated their interiors or that have seasonal decor will request a reshoot.

Remember that you can always upload your own up-to-date photographs through Google+ Local as well.

What measures are in place to ensure privacy and legal compliance?

Photo shoots will exclude any areas of your businesses which you would not like to feature. In addition, our photographers will always alert customers and employees before a photo is taken, to uphold their privacy. All panoramic imagery will be processed by our state-of-the-art blurring technology to blur out faces of any employees or customers who appear in the imagery. At any time you may request additional blurring or takedown of entire images through our Report a Problem link at either the bottom of the pano image, or within your Google+ Local page.

Will Google be using the imagery in other applications besides Google+ Local pages

Google may use these images in other products and services in new ways that will make your business information more useful and accessible to users. For example, further integration with Google Maps will allow customers to find these images easily from the 360-degree Street View imagery of nearby roads for many locations.

Do I own the photographs taken by a Trusted Photographer?

Yes, you will own the photos taken by Trusted Photographers once you have paid for this service and the shoot is completed. Keep in mind that by signing the agreement, provided by the Trusted Photographer, you will also license the use of the photos to Google who will publish the imagery

Can I review the photos after they are taken and before they go live on my Google+ Local page?

Because of the technology takes individual unstitched and unreviewed images that need considerable processing after they are uploaded by the photographer, to produce the attractive ‘walk- through’ experience, you will not be able to review the images before they are uploaded to Google.

Can I blur the images or take down all panoramas from by business listing?

Yes, if you see a major issue you can ask us to blur some areas in each of the panoramic images. You may also ask us to take down all panoramas. At this time we are unable to take down individual panoramas. To request blurring or takedown click on the “Report a Problem” link on the specific images where you see issues and provide the requested information. Please note that the blurring/removal process may take several days.

Could my photos be removed for other reasons?

Yes, your photos might be removed if they are found to violate the Google photo policy. Although all business images undergo quality review before being uploaded, some photos may still be reported as inappropriate and later removed. The complete photo policy can be found here.

How can Business Photos help my business?

When potential customers search for your business name on Google, instead of just the usual sewarch resuklts, with Businessm Photyos, they will also be able to see the images displayed directly on the search results page.

Panoramic images will also be published on Google+ Local pages, Google Maps and other Google properties and give customers a better sense of the layout, decor and design of your business interior.

You can also link to your Business Photos on your own website using easy-to-use html snippets or Maps APIs, attracting potential customers who visit your website too.